Odoo Training and Support


Odoo is a comprehensive suite of business applications that can significantly enhance your business operations. However, to maximize its potential, it is crucial to ensure that your team is well-trained and that you have reliable support in place. Odoo training and support services are designed to help users get the most out of their Odoo implementation by providing the necessary skills and ongoing assistance. 

Odoo Training


Training is an essential component of a successful Odoo deployment. It ensures that users are familiar with the system and can use it effectively to perform their daily tasks.

  1. Types of Training
    • End-User Training: Tailored for the general users of the system, focusing on day-to-day operations and tasks within specific modules.
    • Administrator Training: Geared towards system administrators, covering system configuration, user management, and basic troubleshooting.
    • Developer Training: Designed for developers who will be customizing and extending Odoo’s functionality. This includes training on Odoo’s framework, coding standards, and best practices.
  2. Training Formats
    • On-Site Training: Trainers visit your location to provide hands-on, face-to-face training sessions.
    • Online Training: Interactive virtual training sessions that can be attended from anywhere, offering flexibility and convenience.
    • Workshops and Webinars: Scheduled events that cover specific topics or modules in-depth.
    • Self-Paced Learning: Access to online resources, tutorials, and documentation for users to learn at their own pace.
  3. Training Content
    • Module-Specific Training: Detailed instructions and practical exercises related to specific Odoo modules such as Sales, CRM, Inventory, Accounting, etc.
    • Role-Based Training: Customized training programs based on the roles and responsibilities of the users within the organization.
    • Advanced Features: Training on advanced functionalities, customizations, and integrations to fully leverage Odoo’s capabilities.
  4. Benefits of Odoo Training
    • Enhanced Productivity: Well-trained users can perform their tasks more efficiently, leading to increased productivity.
    • Reduced Errors: Proper training minimizes errors and reduces the need for rework.
    • User Satisfaction: Training boosts user confidence and satisfaction, resulting in better adoption of the system.
    • Faster ROI: Effective use of Odoo accelerates the return on investment by optimizing business processes and improving operational efficiency.


Odoo Support


Even with thorough training, having reliable support is crucial to address any issues that arise and to ensure the smooth functioning of your Odoo system.

  1. Support Services
    • Technical Support: Assistance with technical issues, system bugs, and troubleshooting. This includes help with server management, performance optimization, and security.
    • Functional Support: Guidance on using Odoo’s features and functionalities, best practices, and optimizing workflows.
    • Customization Support: Help with custom development, module adjustments, and integration issues to ensure the system meets specific business needs.
  2. Support Channels
    • Helpdesk: A dedicated helpdesk where users can submit support tickets and track the resolution process.
    • Phone Support: Direct phone support for urgent issues that require immediate attention.
    • Email Support: Assistance through email for non-urgent queries and support requests.
    • Live Chat: Real-time chat support for quick questions and troubleshooting.
  3. Support Plans
    • Standard Support: Basic support services covering common issues and standard response times.
    • Premium Support: Enhanced support with faster response times, dedicated account managers, and priority handling of issues.
    • Custom Support Plans: Tailored support packages designed to meet specific business requirements and support needs.
  4. Benefits of Odoo Support
    • Minimized Downtime: Quick resolution of issues ensures that your business operations are not disrupted.
    • Expert Assistance: Access to knowledgeable experts who can provide insights and solutions to maximize the effectiveness of your Odoo system.
    • Continuous Improvement: Regular updates, enhancements, and proactive monitoring to keep your system running smoothly and efficiently.
    • Peace of Mind: Knowing that reliable support is available when needed gives you confidence in your Odoo investment.